Refund Standards
Refund Policy
01General Information
At Groww India, we strive to provide high-quality tender information and procurement services. We understand that circumstances may change, and we have established this refund policy to be fair to both our customers and our business.
02Eligibility for Refunds
Refunds may be considered in the following cases:
- Duplicate payments made for the same service.
- Technical errors on our platform prevented access to purchased services.
- Services were not provided as described within the specified timeframe.
03Non-Refundable Items
Please note that certain services are non-refundable:
- Subscription fees once the service has been accessed.
- Fees for standard government tender documents that have already been downloaded.
- Custom research or bidding support services that have already commenced.
04Refund Process
To request a refund, please contact our support team at contact@growwindia.com with your order details and the reason for the request. All requests will be reviewed within 5-7 business days. If approved, the refund will be processed to the original payment method within 10-15 business days.
Last Updated: May 2026Groww India Operations